Administrative Assistant / Customer Service Clerk

This course provides students with real world examples of Administrative Assistant/Customer Service Clerk that they can utilize in both the self-employment sector and the open labor market. Program Objectives Students will learn workforce behaviors, communication essentials, professional responsibilities and grown records and financial management. Students will also learn the customer service workforce environment, learn about global customers, providing exceptional customer service, customer service strategy, critical workplace skills, problem solving, extreme customers and customer retention.